Program Goals

At Embracing Arms our goal is to encourage positive change and growth for our residents. We do this through a series of educational, recreational, treatment and support services in a warm, loving, and therapeutic environment. We constantly evaluate and improve our services through a quality improvement process. We systematically monitor and evaluate the effectiveness of our services and we are vigilant to assure quality of care and access to services. Our goal is to pursue opportunities to improve health and emotional outcomes, and increase consumer and family member satisfaction.

The quality improvement process includes the monitoring of consumer record reviews, compliance with policies and procedures, consistent use of utilization management criteria, outcome studies, and results of satisfaction surveys and complaint tracking. Results of these activities are shared at organizational staff meetings and quality indicators are reported on a quarterly basis.

Our clinical staff monitors care for adverse outcomes, sentinel events, and complaints that involve possible or potential quality related issues. Any identified occurrence is documented and forwarded to the appropriate entity for further investigation or intervention.

Embracing Arms, Inc. is committed to the philosophy that delivery of its services is supported through a continuous quality improvement process. To support this commitment, Embracing Arms maintains a Quality Improvement Program to ensure oversight of all quality activities.

Here are some examples of our outcome measures for 2007 – 2008:

• 75% of residents will be discharged to home or a less restrictive level of care.
• 90% of residents will be become involved in at least one prosocial activity during
the length of stay.
• 75% of residents will improve on their overall CAFAS score as evidenced by a
20-point decrease.
• 75% of residents with planned discharges will meet at least 50% of their
treatment goals.
• 95% of consumers and family members will be satisfied with us as indicated by
survey results.
• 100% of staff members will meet or exceed annual performance goals